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* Please make sure to contact us in order to receive a Return Authorization Number PRIOR to shipping the item(s) back.

* Warranty is still valid for any non-accidental, manufacturer defects or items damaged on arrival.

* All returned items must be in new and unused condition and still have their original packaging attached to them.

* Customers are responsible for return postage costs.

* Shipping fees (if applicable) are non-refundable.

Please send us an email through our "Contact Us" page to begin the refund/exchange process.

Please contact our Customer service at service@avatarwise.com to get the return address.